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I've used it for trading futures. For the most part it's really just another way to display the same info a price chart is already giving you. The main benefit for me, as a TOS user, is Bookmap shows a much deeper order book than anything I've seen in a level 2 or trade ladder.
yes, customer support is tough over there.
Hate to be a *** blanket but the iceberg detector is a completely redundant feature. Read up on how it determines what an "iceberg" is. Besides, it doesn't show anything that you can't see in the bookmap trade ladder, which is really the single benefit of the thing because it's a much deeper ladder than TOS's 10 slots. I'm actually hoping TOS is able to add that depth, otherwise bookmap is literally same view though a change of window dressing. Yes, the customer service wasn't the easiest -- no one to walk you through setting it up verbally. Just some weird remote deal. I cancelled it after attending a webinar with whoever developed it.
Just to be clear, what I mean about their orderbook depth is is different than time and sales. It's that you can see on the trade ladder where ALL of the limit orders are. Not just 10 rows. For example, ES is trading at 3391.5, currently all I can are the number of limit orders between 3389 and 3394.75. With bookmap you see all the limit orders that exist in the book. So say I see 1500 orders at 3420 and 1500 orders at 3330, I can assume those will be pretty good support/resistance levels. However, I must add that those big or "iceberg" orders are usually that far apart. And most of the time the intraday trading ranges are much tighter.
Yes, i am one of the beta testers for thinkorswim (im just a trader, i dont work at TD, but they selected me) it is the normal full bookmap, all the levels ..u can see some images of it from today on my twitter @realbrianwatt
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