Sometime ago I was having the same problems. I found the not all save workspace are save
So first share your workspace in TOS, this will be saved and display in (share items) tab, if you don't know how, do a search on the education section, Write down the TOS.MX????, you can enter that code in the share box and recover your workspace. DON'T public share, just email share that way its private unless you share the code. then follow troubleshooting below.
One more thing, disreguard the tos automaticly troubleshooting send by tos the tech don't read them, if your having trouble with your workspace use the top let setup right or left click on it. that will send a report to the tech and you might get a reply back.
troubleshooting;
Delete usergui folder.. ( in the tos c;/tos file (soomwhere on your PC C drive)
1. To delete cache files - I noticed in the thinkorswim directory that one of the cache files is much larger than normal. I suspect it may be corrupt and removing it may help your performance. This file does not contain any setup or custom information so it is ok to delete. Please do the following:
- Save your workspace by clicking Setup - Save Workspace As... Share workspace too
- Close TOS and then right click on the green TOS icon and select Properties.
Click on Open File Location to get to the directory where the TOS files are stored.
Find any file beginning with the word Cache and delete it.
- Restart TOS
2. Your log shows that the program is consistently using a higher than normal amount of video memory. you could improve performance by reducing the amount of charts and indicators that you have loaded at the same time. I understand that these are essential to your trading but if we can find a way to only load those items when you need them I think the program will run better.
If you have time the best way to do this would be to save the workspace so you can get back to
then reset TOS to a default by clicking Setup - Reset Workspace to Default. This will load a blank TOS. From there add 1-2 charts at a time and keep an eye on when and if TOS slows down. At the point you notice lag you know you have reached the limit of your set up.
From there you may want to save some of your charts as grids, these are stored on our servers under your userid. Closing your excess charts and loading them as grids will help you to keep the platform performance down but still allow you access to important charting when you need it.
To save a grid click on the square in the upper right corner of the chart window and click on Save Grid.
3. if you still having trouble you may have to dump the TOS file completely. That is done through the remove file in your control panel command. get a new install file from TDAmeriTrade homesite, then use the TOS.MX/???? to replace your present workspace. your save workspaces may return sometime my don't return.
4. you can also set your memory high.
when the green TOS logo comes up the a gear hit the and raise the memory level high 4??? and 6??? you don't have to use the preset ones you can also self enter levels you desire like 3072, 3584
