Import custom studies and scans from closed account

[Robls]

I opened a TOS account back in 2015. I never funded the account. They closed the account on August 30th, 2021.
Called in to support, they said the account was closed and there was nothing they could do on their end.
They were able to open a new one from an old Scottrade account I had many years ago. It had .23 cents in it. lol
I was able to bring in my old chart settings from the closed account.
It had their exponential MA's on the chart that I had added, but the custom studies were not there.
No custom studies show up when I click edit studies.
The last scan I created was there also.
No custom scans show up when I click on load scan.
Is there a way to get the custom studies and scans from the closed account?
Or were they stored on the cloud?
Thanks for any help.

 

[rad14733]

@Robls That is a question for Thinkorswim Technical Support... Those components are not stored on your local machine...

 

[stakinloot]

I was able to restore some of my studies via the cached files. If you still have cached files from the time when your account was closed you can browse through them your most current scan up to 2 will be in there. And I found about 50 or studies that I had active in my workspace in there as well. The files will be in ProgramFiles/thinkorswim in the XML format like so cache.*.xml. Hope this helps someone.